QQ101 Terms & Conditions — Rights and Responsibilities You as a Member

This Terms and Conditions document ("Terms") governs the relationship between QQ101 ("Platform", "We", "QQ101") and you as a user or registered member ("Member", "You"). By accessing the QQ101 website at qq101.my, registering an account, or using any services provided by QQ101, you automatically agree to be bound by all terms stated in this document.

In these Terms, the following words carry the meanings defined below:

• "Platform" refers to the qq101.my website and all services operated under it.
• "Member" refers to any individual who has registered a valid QQ101 account.
• "Betting" refers to any real-money gaming activity conducted on the QQ101 platform.
• "Bonus" refers to free credits, free spins, cashback, or any form of financial incentive offered by QQ101 to its members.
• "Funds" refers to real money in your QQ101 account, excluding any bonus balance that has not yet met the wagering requirements.

These Terms constitute a legally binding agreement between you and QQ101. If you do not agree with any part of these Terms, please stop using the platform immediately.

To register and maintain a valid QQ101 account, you must meet all of the following requirements:

• Be at least 21 years old on the date of registration.
• Registering with personal information that is true, accurate, and up to date — including your full name, Malaysian identity card number (MyKad), phone number, and an active email address.
• Only hold one active account at QQ101 at any time.
• Has never been banned or restricted from using the QQ101 platform previously.
• Not acting on behalf of another person — each account must be owned and used solely by the individual who registered it.

QQ101 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, including a copy of your MyKad, proof of address, or other relevant documents. Failure to provide the requested documents within the stipulated timeframe may result in a temporary suspension or closure of your account.

Registering as a QQ101 member is completely free with no charges applied. However, betting activity requires a real-money deposit made through an approved payment method.

You are fully responsible for all activity that takes place in your QQ101 account. This includes all bets, deposits, withdrawals, and account setting changes made by you or by any party who accesses your account with or without your knowledge.

To keep your account secure, you are required to:

• Use a strong password and not share your password with anyone.
• Enable two-factor authentication (2FA) wherever the option is available.
• Log out of your account when using a shared device.
• Report to the QQ101 support team immediately if you suspect unauthorised access to your account.

QQ101 will never ask for your password via email, live chat, or any other communication channel. Please be vigilant against phishing attempts. All official communications from QQ101 will use the domain qq101.my only.

All financial transactions on QQ101 are conducted in Malaysian Ringgit (MYR). QQ101 does not accept or process transactions in foreign currencies.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• DuitNow (Transfer & QR)
• GrabPay
• Boost
• ShopeePay
• FPX — Internet Banking (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other supported banks)

QQ101 does not charge any processing fees for standard deposits and withdrawals made using local Malaysian payment methods. However, payment providers may impose their own charges, which are beyond QQ101's control.

Withdrawals will be processed to the same account or e-wallet used for your most recent deposit, unless you notify our support team in advance. This is a security measure to prevent fraud and money laundering.

QQ101 offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to the specific terms and conditions displayed within each promotional offer, and members are required to read those terms before accepting any bonus.

The general terms applicable to all QQ101 bonuses are as follows:

• Each member is eligible to receive the welcome bonus only once one time only.
• Bonuses cannot be directly converted to cash — they must first be used for betting activity.
• Wagering requirement QQ101's standard is 20x the bonus amount received, unless otherwise stated in the relevant promotion's terms.
• Bonuses are only valid for use within the stated time period. Expired bonuses cannot be recovered.
• QQ101 reserves the right to void or amend any bonus if there are indications of misuse, fraud, or a breach of terms.
• Using multiple accounts to claim bonuses will result in bonus cancellation and may lead to the closure of all accounts involved.

For games played using bonus funds, some games may contribute differently towards the wagering requirement. For example, slots typically contribute 100% while Live Casino table games may contribute a lower percentage. The contribution rate for each game type is stated in the respective promotion's terms.

QQ101 offers a wide range of online casino games including slots, baccarat, roulette, poker, Sports Betting, e-sports, and jackpot. Each game category has its own specific rules that apply, and members are required to familiarise themselves with those rules before playing.

General rules that apply to all betting activities at QQ101:

• All game results are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption or connectivity issue during an active game, QQ101 will resolve the situation based on data recorded by the system at the time of the incident. Decisions made by the QQ101 technical team are final in such cases.
• Confirmed bets cannot be cancelled except where a match or game is entirely cancelled by the organiser — in such cases, all stakes will be fully refunded.
• For e-sports and Sports Betting, QQ101 uses official data from the relevant governing bodies. Any result officially determined by the organiser will be adopted by QQ101.
• QQ101 reserves the right to limit the size or frequency of individual bets if there are identified technical reasons or risks — this is a platform protection measure and not discrimination against members.

For progressive jackpot games, jackpot wins will be manually verified by the QQ101 team within 24 hours. This process is mandatory for all jackpot wins exceeding RM 10,000 to ensure payment accuracy.

QQ101 members are prohibited from engaging in any of the following activities. Violations of any of these prohibitions may result in immediate account closure and forfeiture of all pending balances and winnings:

QQ101 employs an advanced monitoring system to detect suspicious or unusual behaviour. If QQ101's system or team identifies any activity that violates these terms, QQ101 reserves the right to take immediate action without prior notice.

QQ101 reserves the right to suspend or close a member's account in the following circumstances:

• Violation of any part of these Terms and Conditions.
• False, inaccurate or misleading registration information.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Fraudulent activity, money laundering, or any conduct that violates applicable laws.
• Requests from law enforcement agencies or relevant regulatory bodies.
• At the member's own request (voluntary closure).

In cases of suspension pending investigation, all verified funds belonging to the member will be frozen for the duration of the investigation. If the investigation finds no breach on the member's part, the account will be reinstated and all funds returned in full.

Members who wish to voluntarily close their account may contact the QQ101 support team via live chat or email. All valid remaining funds will be processed for withdrawal within 5 business days of the closure request being received.

QQ101 is responsible for maintaining a stable, secure, and fully functional platform. However, QQ101 is not liable for:

• Service disruptions caused by factors beyond QQ101's control, including internet outages, third-party server issues, natural disasters, or force majeure events.
• Damage or loss arising from the member's use of an unsecured device or internet connection.
• Financial losses resulting from betting decisions made by the member — all bets are placed at the member's own risk.
• Any indirect, consequential, or incidental loss or damage arising from the use of the QQ101 platform.

QQ101's maximum liability to any member in any circumstance is limited to the total real funds deposited by that member in the 30 days preceding the event giving rise to the liability claim.

QQ101 collects, processes and stores members' personal data in accordance with our Privacy Policy, available at Privacy Policy page. By registering as a member, you consent to the collection and processing of your personal data in accordance with that policy.

In summary, QQ101 collects the following data for platform operational purposes:

• Personal identification information: full name, MyKad number, date of birth, phone number, email address.
• Financial information: payment methods, deposit and withdrawal transaction records.
• Usage information: game history, access logs, and device data.

QQ101 does not sell members' personal data to third parties for marketing purposes. Data is only shared with third parties necessary for platform operations (such as payment service providers and game suppliers) or when required by law.

All personal data is protected with 256-bit SSL encryption. You have the right to request access to, correction of, or deletion of your personal data at any time through QQ101's support channels.

QQ101 takes its commitment to responsible gaming and member well-being seriously. The platform provides a range of tools to help members stay in control of their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set the maximum loss amount you are comfortable with over a specified period.
• Session Time Limit: Limit the number of hours you spend on the platform each day.
• Self-Exclusion: Temporarily suspend your account for 24 hours, 7 days, 30 days, or a longer period as needed.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling is seriously affecting your life.

If you notice that your gambling activity is becoming a problem — spending money needed for daily essentials, or being unable to stop even when you want to — please contact the QQ101 support team for assistance in activating responsible gaming features.

QQ101 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect as soon as they are published on this page with an updated revision date.

QQ101 will endeavor to notify members of significant amendments via registered email or in-platform notices. However, it remains each member's responsibility to review these Terms and Conditions periodically to stay informed of the latest applicable terms.

Continued use of the QQ101 platform after any amendments to the Terms take effect will be considered your acceptance of the revised terms. If you do not agree with the changes, you are required to stop using the platform and contact the support team to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the QQ101 team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — typical response time is under 3 minutes.
• Email: support@qq101.my — response within 2 hours during operating hours.
• Frequently Asked Questions: Refer to our FAQ page for answers to the most frequently asked questions.

For formal complaints regarding bet outcomes, financial transactions, or account closures, please submit your complaint via email including your account number, details of the incident, and any supporting evidence. Our team will investigate and respond within 3 business days.

These Terms and Conditions are governed and interpreted in accordance with applicable laws and regulations. Any dispute that cannot be resolved through standard support channels will be referred to the appropriate dispute resolution mechanism.